Frequently Asked Questions

You can contact me at:
Keys Kids Online
8341 Old Mooringsport Road
Shreveport, LA 71107


318-929-7662
sales@keyskidsonline.com

Frequently Asked Questions


What's my story?


Is my information kept private?

Is my transaction secure?

What are my methods of Payment?

Can I phone in a order?

Can I pay with a check or money order?

How long will my order take?

Do you take international orders?

Can I return a order?

What is the cost of shipping?

Do you charge sales tax?

How do your sizes run?

Do you take special orders?





What's my story?

In 1991 I founded Keys Kids Online because I wanted to put quality back into kids clothing. Ever since then I have hand sewn all the clothes I sell--so you know when you buy Keys Kids clothes that they are built to last.















Is my information kept private?
The short answer is yes. At KeysKidsOnline.com, We value our customers and we are committed to protecting your privacy. KeysKidsOnline.com does not sell,trade,or rent your personal information. We may e-mail you with information about new items that are added or specials on the web site. You can go here to sign up for newsletter:
Subscribe to keyskids
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Is my transaction secure?
All transactions through this site are secure. The transactions are encrypted before being sent across the Internet. We use industry-standard SSL encryption to scramble credit card information when you enter a credit card number in the web browser and it is sent to us.  When you go to the shopping cart page, you should see a little lock at the bottom of your browser window.  When that lock is closed, your information is being scrambled before being sent.
















What are my methods of payment?
I accept American Express, Visa, Mastercard, Discover, checks or money orders. I do not do electronic checks, you will have to mail these to me. Checks or Money orders may be sent, but this will cause a delay on your order as we cannot ship until we have received the check or money order. Checks will need to clear bank before shipping. Please make checks or money orders payable to: Keys Kids. And send to the address below:
Sandra Key
8341 Old Mooringsport Road
Shreveport, LA 71107
For faster and better service, we encourage you to use a credit card. If you feel more comfortable calling your order in, please feel free to do so. (318-929-7662)  However, there is no need to feel uncomfortable about using our secure ordering system.  Your transactions are encrypted and our servers are secure.














Can I phone in a order?
Sure you can.  Please call 318-929-7662 and ask for Sandra Key and  I will be happy to take your order over the telephone.
















How long will my order take?
Each outfit is made just for you. It can take 1 to 2 weeks(usually not). It all depends on how busy I am and the time of year. It will take longer at Christmas time than in the summer. If you need to have an outfit for a special reason, please let me know and I will do my best to get it mailed early for you. If you have any questions about your order , please contact me.














Do you take international orders?
Yes, I do but not to all countries. Postage on international orders will be the actual amount charged by the post office. Each country has different costs to ship. This amount will be added separately to your credit card at time of shipping. We assume no responsibility for packages once they leave the US. All duties and tariffs are the responsibility of the customer.












Can I return a order?
At Keys Kids Online, we value your business and want nothing more than for you to be completely happy with your purchase. If you are dissatisfied with any item you receive from us, we'll take it back under the following conditions:

SALE MERCHANDISE may be returned for store credit only.
HOLIDAY MERCHANDISE is final sale as of the date of the holiday.
PERSONALIZED items are NOT returnable.
SPECIAL ORDERS are not returnable(special orders are doing sizes that are different from web site, special colors on appliques)

RETURN POLICY Purchases or gifts must be returned within 14 days of the day you received the order, unused, unwashed, in original condition with all hang tags for a complete refund (excluding shipping charges.) The Item must in its original condition with all tags still attached. The original sales receipt/shipping invoice must accompany all items returned. Please email sales@keyskidsonline.com or phone (318 929-7662) us for a Return Authorization number before returning any merchandise this number must be clearly marked on the outside of the package or the package will be refused at the warehouse.

Returns must be postmarked within 14 days of the date you receive your order. Sales become FINAL 14 days after you receive the order -- please do not return items to us later than 14 days after you have received them. Exceptions to this policy will be at the sole discretion of Keys Kids Online and will be issued a store credit at the current selling price minus a 25% restocking fee.















Do you charge sales tax?
Sales tax is only charged on orders sent with-in the state of Louisiana. Louisiana State Law requires that we charge 4% sales tax on the full amount of the order.















How do your sizes run?
My sizes run almost a size bigger than store bought clothes. Most of the difference in the sizes is in the length. If your child is tall then order the size in store bought clothes, if average or short order a size smaller than store bought. I have included a size chart that might help.

















Do you do special orders?
Yes, I do a lot of special orders. If you see something that you like and rather have it in bloomers, or short set instead of a dress, just put that in the special request section on the order form. If you like the applique on one outfit and rather it be on a different fabric put that in the special request section. If I can not do what you ask, I will e mail and let you know.



















What is the cost of shipping?
All of my packages are sent by USPS.
Shipping Charges- Domestic (U.S.)
Shipping is $3.50 per item up to a total of $7.50 for USPS first class delivery(5 to 7 days ship time).
Shipping USPS Priority Mail(2 to 3 days ship time) is $7.00 and .50 per item.
If you are in a hurry, you can send USPS Express which most of the time is overnite for $26.00. But you will have to phone or email first for this option.

USPS first class service usually takes 5-7 days for continental U.S. orders.
USPS Priority Mail is usually 2-3 days for continental U.S.




If you do need an item overnight, I will do my best to get it out for you. You will need to make arrangements with me first to make sure that I can get your outfit made in enough time to get to post office for Express Mail.

Shipping rates:


one item ordered
two items ordered
three items or more
First Class (5-6 days)
$3.50
$5.50
$6.50
Priority (2-3 days)
$7.00
$7.50
$7.50 +.50 per item
Overnight
Actual Cost
about $23.00
Actual Cost
about $26.00
Actual Cost
about $28.00
International
Actual Cost Actual Cost Actual Cost


















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